Agile + DevOps West 2021 Industry Presentation : Bridging the Gap:Ensuring Quality Experiences at DevOps Speed


Thursday, June 11, 2020 - 11:30am to 12:30pm

Bridging the Gap:Ensuring Quality Experiences at DevOps Speed

Presented by: 

Join Eggplant for their session Bridging the Gap: Ensuring Quality Experiences at DevOps Speed and learn how you can integrate the voice of the user into your automated testing cycle.

It’s no secret that the customer is king. However, the divide between what companies believe, and what customers think is massive. One report by Bain & Company found that 80% of CEOs believe they deliver a leading customer experience, but only 8% of customers agree. To bridge this gap, companies must test from the end user’s perspective and deliver a final experience that quickly and continuously responds to customer needs.

In this session you will discover how to approach automated testing based on real user journeys to continue to delight your users and drive business outcomes, as well as hear how Eggplant empowered their customers across various industries to begin their digital transformation journey to automate anything.

Nick Casalbore


There is a robust something that exists at the intersection of people, technology, and philosophy, and Nick is interested in just that. Before joining the software world, Nick worked at an ethics institute, enabled teams to deliver human and legal services, and was a graduate student at CU Boulder. He's been an Eggplanter for over 6 years and is currently a Solution Architect.

Adam Creamer


Adam is Eggplant’s Global Campaign Manager and leads the Americas Marketing team. With experience in multiple industries and disciplines, Adam helps to bring ideas to life and enjoys helping clients achieve their full potential, while also sharing new and interesting technologies along the way. Adam is enjoying his first year as an Eggplanter.