Agile + DevOps West 2020 Concurrent Session : Why Empathy is Critical in DevOps


Thursday, June 11, 2020 - 11:30am to 12:30pm

Why Empathy is Critical in DevOps

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It is so easy to fall into the common trap of diving into a solution without understanding the problem first, even though this may result in sometimes creating solutions that were not even asked for. However this highlights the point that we still lack the deeper understanding of the problem, and that is where design thinking can supercharge your focus. The design thinking framework can encourage you to start with the user and work backwards. It might seem so simple to jump into the solution and doing proof of concepts before we can even empathize with all of our users. Discover how a design thinking mindset can also increase empathy within DevOps teams. How does the team develop a deep and meaningful understanding of how a user or customer interacts with their system and associated processes. After this session you will learn that people in operations who take a design thinking approach will consider what developers and testers are trying to do, how they approach their work, and what they need to do their jobs more effectively.

Sabine Khan

Sabine Khan is an agile coach, creative trainer, facilitator, speaker, and thinking partner who can join you on the journey to high performance. As someone who has over 16 years of experience in software development and has been in the agile space since 2007, Sabine helps people discover their agile instincts and develop their coaching abilities. She had coached and trained teams in the United States, Malaysia, India, and UAE. She is based out of Houston, Texas and has experience coaching individuals, teams and executives in establishing scaling solutions.