Agile + DevOps West 2020 Concurrent Session : What Can UX Designers Teach us About Being Better DevOps Practictioners?

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Thursday, June 11, 2020 - 3:30pm to 4:30pm

What Can UX Designers Teach us About Being Better DevOps Practictioners?

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We often think of UX designers and devops practitioners as doing solving entirely different problems. On the surface this is true. Designers spend their days generating mock-ups and wireframes while devops teams spend time thinking about code and incident response. Once we look below the surface though, we find surprising overlap between the worlds of devops and design. This talk will explore that overlap and think about what we can learn when we start to rub some UX design on our devops. We’ll start by focusing on design principles such as hierarchy and grouping, and we’ll see how we can apply these ideas to build tools for better incident response. We'll then dig into design methods and see how we can use ideas from user research and user-centered design to find the key problems facing our organization so that we can build impactful tools which deliver value. Lastly, we’ll learn a few approaches for rapid ideation and problem solving and think about how we can use those to generate solutions for the problems we identified. By the end of this talk you’ll find yourself equipped with a set of tools to respond to identify the right problems, find solutions to them quickly, and respond effectively when things don't go perfectly.

Jonathan Maltz
Nuna Inc

Jonathan Maltz is a software engineer working at Nuna. He started life as an Android engineer and has found himself moving steadily back the stack until his current role, where he works at the intersection of dev and ops at Nuna to help make high quality accessible to every American. Jonathan loves building tools that make people happier and help them collaborate more effectively. When Jonathan is not coding, you can find him learning Arabic or cutting a rug at your local swing dance.