Overcoming Agile Resistance in Operations
What happens when you utter the word Agile to someone in your operational organization? Do you often get a negative response or maybe even rolling of the eyes? How often do you hear “we’re not developers, we don’t need to use agile”? In the Technology Operations Center at Capital One, we faced this exact issue. Associates in the center manage high severity incidents and problem management and resisted implementing Agile. Why? Because there are a lot of Agile misconceptions out there and it makes operational teams reluctant to adopt this framework despite the many benefits of using it. But it is possible. So, what’s the trick to this success? Understanding that not every agile methodology can be applied in operations. You aren’t going to be successful if you attempt to apply out-of-the-box scrum or Kanban as a one-size-fits-all solution. Be willing to “be agile”. What I mean by that is, to be successful, you will need to routinely adapt and make changes as you embark on your organization’s agile transformation. Join me in my talk about “Agile Operational Resistance” to hear how our Operations Center overcame this resistance and adopted the Agile framework, and learn techniques to help you along in your own journey.