Agile + DevOps West 2019 Concurrent Session : The Lost Art of Live Communication: Get Connected to Your Customers


Wednesday, June 5, 2019 - 3:00pm to 4:00pm

The Lost Art of Live Communication: Get Connected to Your Customers

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Have you ever been in the same room with coworkers and sent them a Slack or text message instead of having a live conversation? As technology professionals, we often focus more on technical skills and ignore the important communication skills. Many people are starting to prefer virtual or chat messaging to face-to-face conversations, but live communication can get better results at work—and with your customers. Join Jennifer Bonine to see how to make the most of—and get the best results from—your live conversations. Jennifer will share a toolkit to help you assess your core communication competencies and see how you can build and improve on them. This includes a personal assessment of your communication style and competencies, a set of eight dimensions for successful communication, suggestions on how you can improve competencies that are not in your core set of communication strengths, and techniques for leveraging and building on your strengths. When it comes to live communication, these exercises can help you gain an understanding of yourself and strive for balanced communication techniques, through recognition of both your strengths and your “development opportunities.”

Jennifer Bonine

Jennifer Bonine is an experienced speaker in the US and abroad. You can see her keynote at agile, testing, and Google conferences. She is a VP of global solutions for tap|QA, a company that specializes in strategic solutions for businesses. Jennifer is also the CEO of Style Baby Inc., a children’s custom clothing “surprise box” that delivers designs to children to help them build confidence through their own personal style. Jennifer believes strongly that we all should do what we are passionate about in life and live our passions. She has held executive-level positions leading development and quality engineering teams for Fortune 100 companies and has seen how many of the world’s top companies operate from the C-suite viewpoint. Jennifer recently has been helping companies implement some of the newest tech you see in the market today.